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My Story


Business

The story of a young school girl who became a woman who was named as a Top 6 Customer Service Business Leader at a European Awards by the time she was 35.

I am sharing my story to inspire women and girls everywhere to help them find their own confidence to follow their personal aspirations.

As a co-founding director of the successful Kent-based company Active Digital, which I operate with my brother. Founded 20 years ago, Active Digital is a £4.5-million-pound turnover company which operates from offices in Kent, London and Dublin. We provide smartphones, tablets and apps to 16,000 business customers, many of whom are VIPs in the world of music and sport - including GB Olympic Teams and rugby union stars.

I have transformed my team into a globally recognised award-winning organisation. So much so, that we have been winning awards every year for how we manage our customer experience, every year, consecutively since 2005. So how do you do that? Well, that’s what you can hear about in my presentation.

I believe that my personal success comes from focusing on my natural skills as a woman. I believe women make exceptional, natural leaders. Why? Because women have great talents like networking, collaboration, multi-tasking, empathy, inclusion of others and sharing knowledge.

Awards & Recognition

  • Young Guns Awards from Growing Business Magazine 2007 
  • Female Entrepreneur of the Year Award 2007
  • 'Fun Fearless Females' Awards in Cosmopolitan Magazine 2007
  • Awarded '35 under 35 in Management Today magazine in 2010 as featured in The Times
  • Top 6 Customer Service Leaders at European Customer Service & Call Centre Awards 2013
  • Top 6 Employer of the Year - European Customer Service & Call centre Awards 2015
  • Judge at European Customer Service & Call Centre Awards 2015
  • Chair of Judges at Stevie Awards for Sales & Customer Service 2016
  • Winner of Two Kent Women in Business Awards 2016

 

Guilty Mother Blog

As a busy mum of two young children, like most mothers, I am constantly trying to find the perfect balance between work-life and home-life.

A survey by Talking Talent, a coaching company that focuses on female employees, found that 51% of respondents were worried about being distracted at work by motherhood and feeling guilty about leaving their child. The same proportion also thought they'd be viewed negatively by colleagues as a result of coming back to work. I have come to the conclusion that although the guilt will probably always be there, I have learnt to manage it!

Feelings of 'guilt' from working parents in one of the hottest topics around, so much so, that I decided to write about it. I write a regular blog which has already attracted a significant following as well as appearing on Selfish Mother, Tots100 and BritMums.

So how do I tackle feelings of guilt? I have come to the conclusion that although the guilt will probably always be there, I have learnt to manage it. The most important thing to remember about motherhood is that the perfect mum is the imperfect mum. Sometimes you just need someone to tell you that you're doing a great job. And this is me, telling you; you are doing a great job.

I have amassed a strong social media following over the last twelve months with 20K Facebook followers, 6500 Instagram followers and 2K on Twitter.

www.guiltymother.co.uk
 

Freelance Writer

When I am not blogging, I am writing and sharing my views, whether it be from a parenting or from a business angle. As a freelance writer, I am passionate about a number of topics, including leadership, confidence and equality. Overall, I hope I can help more women to become leaders and for girls to improve their self-confidence and guide them to identify their best skills.

I contribute for a number of newspapers, magazines and radio stations, including:-

Guardian Careers
Huffington Post Parents
Changeboard
Training Journal
InStyle UK
First Women
BBC Radio Kent

Charity work

I am proud to be an Ambassador for Ellenor; a major provider of children’s hospice care and respite care for babies, children and young adults with palliative and life-threatening care needs. In addition they provide a specialist nursing service to children undergoing cancer treatment.

I became involved with this charity as I was humbled by the work Ellenor do to focus on enabling people to be cared for in their own home and what an amazing difference that makes to the children. 

For more information visit http://ellenor.org